Frequently Asked Questions

General

Are your products safe for mother and baby?

Absolutely. All our products have been tested and approved in the Netherlands according to the strictest European guidelines and standards. They are free of BPA and other harmful substances, safe to use, and suitable for daily contact with skin and breast milk. At Evite, safety always comes first.

Can I get personal advice with my purchase?

Absolutely. Our team is ready to help you choose the product that best suits your needs. We'll answer your questions, provide personalized advice, and provide you with all the information you need to make the right choice, via email, WhatsApp, or social media.

How do I know which product suits me best?

On each product page, you'll find clear explanations and benefits for each product. You can also read more about the differences on this page. Still having trouble? We're happy to provide personalized advice via email or WhatsApp.

What if I am not satisfied?

You can try out your product at your leisure for 30 days. If it's not what you're looking for, you can simply return it. We do ask that you return the product in a clean, complete condition, and in its entirety so we can process it properly.

Delivery & Returns

When will my order be delivered?

Order before 11:59 PM on a business day and you'll receive your order the next day in the Netherlands and Belgium. Delivery in Germany takes 1–2 business days.

Do I have to pay shipping costs?

No, shipping is free within the Netherlands, Belgium and Germany.

Track and adjust orders

Once your order has been shipped, you'll automatically receive an email with a track and trace link. You can use this link to track your package and usually also adjust the delivery time via the carrier's website.

Didn't receive an email? Check your spam folder or contact us at info@eviteshop.nl.

Not satisfied? We're happy to help.

Sometimes a product doesn't fit perfectly or something goes wrong. Don't worry, we can often easily resolve it for you. Feel free to contact us before returning anything.

Do you still want to return it?
You have 30 days to return your order. Once we receive your return, we'll refund the full amount, including shipping costs.

Good to know
The return costs are at your own expense and amount to an average of 6.95 euros.
The product must be complete and in its original condition and packaging.
If the product is damaged or used further than necessary to try it out, a reduction in value may apply.

Email us at info@eviteshop.nl with your order number. We're happy to help.

Discover the differences between our products

What is the difference between breast pumps?

All Evite breast pumps offer the same powerful performance, battery life, and accessories, but differ in design, features, and ease of use. Below are the key differences between models:

Evite Maxi – Powerful and versatile

✔ Design: Modern design with a larger display.
✔ Functions: 4 modes, 12 settings and an extra stimulation mode.
✔ Use: Ideal for daily and intensive use.
✔ Noise level: Discreet, but slightly less quiet than the Slim.


Evite Slim – Compact and quiet

✔ Design: Small and lightweight, perfect for on the go.
✔ Functions: 3 modes, 12 settings, without stimulation mode.
✔ Use: Ideal for mothers who want to express milk discreetly and flexibly.
✔ Noise level: The quietest breast pump in the Evite series.

Evite Nova – The most versatile choice

✔ Design: Stylish and compact with a user-friendly display.
✔ Functions: 4 modes, 15 settings for ultimate control.
✔ Use: Ideal for those who want to combine comfort and versatility in one breast pump.
✔ Noise level: Comparable to the Maxi.

Accessories: All Evite breast pumps come with the same complete set of accessories.

Which breast pump is best for me?

Evite Slim – Ideal for mothers who want a lightweight, quiet and compact pump for on the go.
Evite Maxi – Ideal for daily use thanks to its powerful and reliable operation.
Evite Nova – Ideal for mothers looking for extra adjustment options and flexibility .

All Evite breast pumps offer the same performance and accessories – choose the pump that best suits your needs!

What is the difference between the bottle warmers?

Evite Portable Bottle Warmer Wireless

Use your own baby bottle
✔ Directly heats bottles from Philips, Dr. Brown, Difrax and many more
✔ Includes 3 adapters (39mm, 53mm, 56mm)
✔ 4 positions: 37°, 40°, 45°, 50°
✔ Rechargeable (8800 mAh)
✔ Small and compact

Ideal if you want to continue using your own bottles.

Evite Portable Bottle Warmer On the Go

Replaces the bottle
✔ Fill directly with water or milk
✔ No adapters needed
✔ 4 positions: 37°, 40°, 45°, 50°
✔ Rechargeable & Large battery (13,500 mAh)

Perfect for on the go without loose bottles

Our Safety and Dutch Quality Marks

Safety you can trust

At Evite, everything revolves around comfort, reliability, and safety. Our breast pumps and bottle warmers have been extensively tested and fully approved in accordance with European laws and regulations. The inspection was carried out in the Netherlands, and we have an official Declaration of Conformity.

CE approved according to European guidelines

Our products have been tested according to three important EU directives:

- EMC Directive (2014/30/EU): prevents interference with other devices such as baby monitors
- RoHS Directive (2011/65/EU): restricts the use of harmful substances in electronics
- Low Voltage Directive (2014/35/EU): ensures electrical safety during normal use

These certifications are not optional, they are your assurance.

Tested according to the strictest European standards

Tested according to the strictest European standards
Our products are tested to industry-leading EN and IEC standards, including:

- EN IEC 55014-1:2021 – Interference limits for household appliances
- EN IEC 55014-2:2021 – Immunity to external disturbances
- EN IEC 61000-3-2:2019/A1:2021 – Limitation of harmonics in current consumption
- EN 61000-3-3:2013/A1:2019 – Limitation of voltage fluctuations and flicker
- EN 63000:2018 – Assessment of substances according to the RoHS directive
- EN IEC 60335-1:2023 + A11:2023 – General safety requirements for electrical household appliances
- EN 62233:2008 – Limitation of exposure to electromagnetic fields

These standards guarantee that your pump is not only safe but also reliable, durable, and trouble-free. Just as you'd expect.

Safe material in contact with breast milk

All parts that come into contact with milk or skin are:

- Completely food safe
- 100% BPA-free and free from other plasticizers or harmful substances
- Approved according to the official Food Contact Material (FCM) guideline

Many suppliers only claim “BPA-free,” but at Evite we go further, for maximum peace of mind in daily use.

In short: what you get

- CE certified according to the strictest EU requirements
- No interference, no unsafe radiation
- Completely food safe and free from harmful substances
- Tested and approved in the Netherlands

Cleaning and Bottle Life

How do I clean the pump?

Everything can be cleaned with water except the motors. These should not be wet, as this could damage the display.

The pump is easy to clean with warm water (30 degrees Celsius) or by boiling it for 4-5 minutes. We do not recommend using the dishwasher, as this increases the risk of shrinking or tearing the parts. We recommend hand washing with liquid dish soap. This maximizes the lifespan of the parts. Afterwards, the parts can be dried with a damp cloth or allowed to air dry on a clean cloth.

Remember to consult your breast pump's manual for specific cleaning guidelines.

How long do parts last?

Parts are crucial for our breast pumps. If a part is defective, the motor is also likely to fail, as it will not run smoothly and will wear out quickly. This will be immediately noticeable in the suction power. If suction decreases, a valve may be faulty or not properly seated.

Valve life is 3-6 months.

The other silicone parts have a longer lifespan of 6-10 months.

The engine and gearbox do not need to be replaced.

My parts are already broken, what now?

It can happen very occasionally that something breaks prematurely. First of all, we offer a one-year warranty on the pump. Contact us, and we'll resolve the issue through that. We've already helped many mothers, and you'll be the next!

Helpful tips for optimal pumping

The breast pump hurts, what now?

Pain while pumping can have several causes, but it's important to address any problems quickly. Here are some tips and advice for managing pain while pumping:

1: Wrong breast shield size. Check that the shield or attachment fits properly. A shield that is too large or too small can cause chafing and pain. It's important to measure the nipple, adding 1-2 mm. This is because the nipple always expands slightly during pumping. A card is included in the box to help you measure your nipple size.

2: Incorrect suction power. Adjust the suction power settings to a level that feels comfortable. Start with a lower suction power and gradually increase it until you find a level that is effective but not painful.

3: Insufficient Lubrication/Cream. Use lanolin or vegetable oil to gently lubricate the nipple and breast shield before pumping. This can help reduce friction and irritation.

4: Incorrect position and overly long sessions. Limit the duration of pumping sessions. Overly long sessions can lead to overstimulation and pain. Try to limit sessions to about 15-20 minutes per breast. And ensure a comfortable sitting position while pumping. Use pillows to support your breast and avoid leaning forward, which can put extra pressure on your breast.

5: Stress and tension. Find a relaxing environment to pump. Stress and tension can affect milk flow and cause pain. Take time for yourself and relax while pumping.

How do I get the most out of my Evite pump?

Efficient pumping is important for saving time and encouraging optimal milk production. Of course, we also want the best for your little one. Here are some helpful tips.

1: Pump at regular times. Maintain a regular pumping schedule, similar to your baby's feeding times. Regular pumping promotes milk production.

2: Pump from both sides simultaneously. If you bought a two-pack, consider pumping from both sides simultaneously. This can increase your overall milk production and shorten your pumping time.

3: Adjust the suction and speed. Experiment with the suction and speed of our pump to find what's most comfortable and effective for you.

4: Massage your breasts before pumping and use heat. Gently massage your breasts and nipples before pumping. This can stimulate the let-down reflex and facilitate milk flow. Apply heat to your breasts. This can improve blood flow and stimulate milk flow.

5: Pause if needed. Listen to your body. If you feel your milk flow slowing down, take a short break and try again.

Other questions and solutions

1: Insufficient milk production during pumping:

Possible causes: Stress, fatigue, irregular pumping or poor pumping technique.
Solutions: Create a relaxing environment, pump at regular times, get enough rest and improve your pumping technique.


2: Difficulty with let-down reflex:

Possible causes: Stress, distraction or lack of a stimulating environment.
Solutions: Try to relax, apply warmth to your breasts, look at a picture of your baby, or listen to soothing music to encourage the let-down reflex.


3: Low suction of the pump:


Possible causes: Problems with the pump motor, parts not replaced for too long, or not fitted properly. Possibly due to wear and tear.
Solutions: Check the components. Are they still in good condition and in good condition? Contact us. Otherwise, we recommend purchasing new parts.


4: Milk flow stops prematurely:

Possible causes: Insufficient stimulation, problems with the pump motor or blocked milk ducts.
Solutions: Ensure adequate stimulation, check the pump motor and breast for blockages.


5: Lactation consultant. If you continue to experience problems while pumping, consulting a lactation consultant or contacting the pump manufacturer's customer service can also be helpful. These professionals can offer personalized advice based on your specific situation.

Is your question not listed?

Do you have another question? Feel free to email us at info@eviteshop.nl and we'll be happy to help!

Ordered before 23:59, delivered tomorrow

Free shipping. Delivered quickly and without worries.

30 days return

Try it for 30 days. Not satisfied? We'll refund you

Need help?

Our customer service is ready to help you, info@eviteshop.nl

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